Embroidery and Vector Order Process

Order fulfillment is a multi-step process. You can track the progress of your order from your virtual account. If you have questions regarding the ordering process please contact us before submitting an order.

Step #1: Pending

Once an order has been placed successfully it is in a "Pending" state. At this time it is entered into a queue to be processed.

Unless you have credit terms, your credit card will be authorized $50 for each order. We do this to ensure funds are available upon completion and because the number of stitches will not be known until the order is complete.

*Vector orders will be charged at the time of order based on the service type requested.

Step #2 Processing

Once one of our digitizers begins working on the order it is placed in a "Processing" state. At this point you may not cancel your order from within your virtual account.

Your art work will be converted and the digitizer will input the number of stitches used. This will be used to automatically compute the cost of the conversion for step #3.

Step #3 Completed

Once the art work has been digitized, the digitizer will upload the file and any accompanying pictures or run sheets and enter the actual stitch count and the charge stitch count if different. You will be billed on the "charge" stitch count. Upon submitting, you will receive an email notifying you of your finished order and the cost of the order. If you do not have credit terms and the cost is under $50 your card will automatically be charged for the exact cost of the order. If your balance is over $50, you will be prompted to re-enter your credit card (or re-select the card previously used on file) in order to access your finished files. Once payment has been received, you can access your finished orders from within your virtual account under "Digitizing Order History"

*Vector orders will be uploaded in similar manner, but your card will have already been charged at the time of placing an order. The finished order will be attached to the completed order email and you can also download the file from within your virtual account.

If you need to request an edit, you can request the edit from within your virtual account.

Summary of 24HourDigitizing.com Terms & Conditions

Your personal information is protected. Your privacy is important to us and we take great care to protect it. Please see our Privacy Policy for details.

24HourDigitizing.com will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent.

A credit card is required to be eligible for our services. We ask you to provide a valid credit card number (including expiration date and billing information). We will not store your credit card information or use it in any way except as outlined in our ordering process.

We will communicate with you primarily through e-mail. By accepting these terms, you agree to receive periodic promotional and educational e-mails. To read the complete 24HourDigitizing.com Terms and Conditions, please see below.

24HourDigitizing.com Terms and Conditions

Welcome to 24HourDigitizing.com! 24HourDigitizing.com provides cost effective and professional digitizing. However, before you enter the 24HourDigitizing.com site (the "Site") or use any of the 24HourDigitizing.com services, it is important that you carefully review the Terms and Conditions set out below (the "Terms"). In addition, specific pages on the Site may set out additional terms and conditions, all of which are incorporated by reference into the Terms. Terms may be changed or updated at any time, but you can always find the most recent version here. In the case of inconsistencies between these Terms and information included in off-line materials, (e.g., promotional materials and mailers), these Terms will always control. We suggest that you periodically check this page to make sure you are up to date.

By entering and using the Site, you indicate that you accept the Terms and that you agree to be bound by and subject to them. Acceptance of the Terms creates a binding legal agreement between you and 24HourDigitizing.com that you will use the Service only in a manner that is consistent with the Terms. If you have questions about the Terms, please contact us at service@24HourDigitizing.com. Your use of the Site and its services (together, the "Service") is entirely conditioned on and subject to your compliance with the Terms. If you do not agree with the Terms, do not proceed to access the Site or use the Service.

Terms of Membership 24HourDigitizing.com

Membership (referred to as "Membership") is available to you if you are at least 13 years of age and you submit certain requested information to 24HourDigitizing.com, including (but not limited to) your name and correct email address. In addition, by becoming a Member, you agree to provide 24HourDigitizing.com with true, accurate, current and complete information about yourself when such information is requested by the Service (whether by questionnaires, surveys, registration forms or other informational requests).

Before you can place an order, we will ask you to provide a valid credit card number (including expiration date and billing address). This will allow us to efficiently facilitate the processing of your order.

See the section "Terms of Membership" for more information on maintaining an active 24HourDigitizing.com membership. Please refer to the section "Termination" for more terms affecting the storage of digital images.

Third Party Software: As a convenience to our Members, we may make third-party software available through the Service. To use the third-party software, you must agree to the terms and conditions imposed by the third party provider and the agreement to use such software will be solely between you and the third party provider.

By downloading third party software, you acknowledge and agree that 24HourDigitizing.com does not guarantee that any software downloaded through the Service will be free of viruses, worms, or Trojan horses or other forms of corruptive code. 24HourDigitizing.com makes no representations or warranties concerning the performance, effectiveness or any other aspect of any third-party software downloaded through the Service. In no event shall 24HourDigitizing.com (including its officers, directors, employees, affiliates and agents) be liable for claims of any nature, whether direct or indirect, arising from or related to any third-party software downloaded through the Service.

Privacy Policy: We respect your privacy and have taken specific steps to protect it. Please see our Privacy Policy.

Copyright Protection for Content on the Service

All the information, content, image files, software and materials offered by our Service are protected by U.S. and international copyright laws and by other applicable laws. You understand that 24HourDigitizing.com is unable to provide you with permission to copy, display or distribute material for which you do not own the copyright, and we do not provide others with such rights to your Content (unless you give us permission to do so). You may not copy or distribute such material without the written consent of the copyright owner, and you are solely responsible for any copyright violations that you may incur as a result of your activities on the Service. 24HourDigitizing.com has the absolute right to terminate your membership or exclude you from the Site if you use our Service to violate the intellectual property rights of third parties.

Indemnity

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS SAC, LLC ("24HourDigitizing.com"), (INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS AND ANY THIRD-PARTY INFORMATION PROVIDERS TO THE SERVICE) FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICES USING YOUR ACCOUNT.

Limitation of Liability

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED UNDER LAW, 24HourDigitizing.com WILL HAVE NO OBLIGATION OR LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE) FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR LIABILITIES (INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF DATA, REVENUE OR PROFIT) ARISING WITH RESPECT TO YOUR USE OF THE SITE OR THE SERVICE, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS FOREGOING LIMITATION APPLIES TO DAMAGES ARISING FROM (i) USE OR INABILITY TO USE THE SERVICE; (ii) COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS OR SERVICES PURCHASED THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS BY THIRD PARTIES; (iv) THIRD PARTY CONTENT MADE AVAILABLE TO YOU THROUGH THE SERVICE OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Termination

You agree and acknowledge that 24HourDigitizing.com, in its sole discretion, may terminate your Membership (or any part thereof) or use of the Service, and remove and discard any Content including, but not limited to, any and all information, communications, image files or any other content within the Service, at any time, without notice, for any reason, including but not limited to:

• Conduct violating these Terms or other policies or guidelines set forth by 24HourDigitizing.com elsewhere on the Site;
• Conduct that 24HourDigitizing.com believes is harmful to other 24HourDigitizing.com users, the business of 24HourDigitizing.com, or other third party information providers;
• Conduct that violates the letter or spirit of these Terms.

Further, you agree that 24HourDigitizing.com shall not be liable to you or any third-party for any termination of your access to the Service.

Choice of Law

You agree that 24HourDigitizing.com reserves the right to amend the Terms at any time, for any reason, and without notice, including the right to terminate the Service or any part of the Service. Any amendments or modifications made by 24HourDigitizing.com shall be prospective only.

Modification of Terms

The state and federal courts of Idaho shall be the exclusive forum and venue to resolve any and all disputes arising out of or relating to these Terms and Conditions. You consent to personal jurisdiction and venue by the state and federal courts of the State of Idaho.

Entire Agreement

These Terms constitute the entire agreement between you and 24HourDigitizing.com and govern your use of the Service, superseding any prior agreements between you and 24HourDigitizing.com. In the case of inconsistencies between these Terms and information included in off-line materials, (e.g., promotional materials and mailers), these Terms will always control. You may also be subject to additional Terms and Conditions that may apply when you use affiliate services, third-party content or third-party software.

The failure of 24HourDigitizing.com to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Reporting Violations

You can report abuse of these Terms to service@ 24HourDigitizing.com